We are only allowing access to St Michael's Mount through a ticket purchased online

Close

Q:COVID-19 What’s Open?

A:

St Michael’s Mount village, harbour, lawns, garden terraces and castle are open to visitors. Tickets must be booked online to access the island. The number of tickets sold on each day will be limited.

There are also three food and drink outlets on the island and two shops.    

BACK TO TOP

Q:COVID-19 What days will St Michael’s Mount be open to visitors?

A:

We are open on days when access to the island is available via the causeway (the causeway provides access to and from St Michael’s Mount on foot but is covered by the sea at certain times of the day). Please go to our Opening Times page for details on the days we will be open. This will be updated on a regular basis. 

BACK TO TOP

Q:COVID-19 What do I get for my castle ticket?

A:

A ticket to the castle will provide you with access to the island for the full duration that we are open on the day of your visit.  Although it does vary, we will be open for approximately four hours per day, being the time that the causeway is uncovered by the sea.

A castle ticket includes a time that a visitor is expected at the castle “checkpoint” which is at the top of the Pilgrim's Steps. The castle ticket allows access to all other areas of the island that are open to the public for the duration that we are open on a day. This includes the lawns, but excludes the garden terraces. A separate ticket must be booked for the garden terraces and there is time to visit the terraces on the same day as a castle visit.

BACK TO TOP

Q:COVID-19 Will boats be taking people to the island?

A:

We cannot provide boats for the public at this stage. Boats are currently only being used by staff and the islander community.  

BACK TO TOP

Q:COVID-19 What do I get for my garden terrace ticket?

A:

A ticket to the garden terraces will provide you with access to the island for the full duration that we are open on the day of your visit.  Although it does vary, we will be open for approximately four hours per day, being the time that the causeway is uncovered by the sea.

A garden terrace ticket includes a time that a visitor is expected at the garden terrace “checkpoint” which is the beginning of the walk through the one-way terraces route. The garden terrace ticket also provides access to all other areas of the island that are open to the public for the duration that we are open on a day. This includes the lawns, but excludes the castle and gun batteries. A separate ticket must be booked for the castle and there is time to visit the castle on the same day as a garden terraces visit.

BACK TO TOP

Q:COVID-19 How long will my visit last?

A:

A ticket will provide you with access to the island for the full duration that we are open on the day of your visit.  Although it does vary, we will be open for approximately four hours per day, being the time that the causeway is uncovered by the sea. A walk of the garden terraces usually takes 45 minutes as does a walk through the one-way castle route.

BACK TO TOP

Q:COVID-19 Is there a route I need to follow through the castle?

A:

Yes. We have adjusted the normal route to make the offer as safe as possible for visitors and staff and to ensure 2 metre social distancing. This is a one-way route. 

BACK TO TOP

Q:COVID-19 How can I book a ticket?

A:

Book castle tickets HERE. Book garden terrace tickets HERE. The links are also available on other pages of this website. There is no ticket office when you get here and we are only selling tickets online.

BACK TO TOP

Q:COVID-19 I am a National Trust member - do I need a ticket?

A:

YES - you do not need to pay for a ticket, but you will need to book a ticket on our online system (tickets to St Michael’s Mount are not available on the National Trust booking platform). Please select your membership type and record your membership number when requested. Please bring your National Trust membership card on the day of your visit. You will need your online ticket and membership card to show at both the island, garden and castle checkpoints.

BACK TO TOP

Q:COVID-19 Can I visit the island without a ticket?

A:

No - To maintain social distancing guidelines and the safe delivery of the visitor offer, access is only available to the island with a ticket.

BACK TO TOP

Q:COVID-19 Can I buy an online ticket on the day?

A:

Yes - subject to availability

BACK TO TOP

Q:COVID-19 Can I buy a ticket at the entrance?

A:

No – we are only selling tickets online. 

BACK TO TOP

Q:COVID-19 Can I visit the garden terraces and castle on the same day?

A:

Yes, there is time to visit both the garden terraces and castle on the same day. A separate ticket is required for both. It usually takes approximately 45 minutes to walk the one-way garden terrace route and a further 45 minutes to walk through the castle.  It takes approximately 15 minutes to walk from the garden terraces to the castle checkpoint and vice versa. Please be mindful of these timings when planning your visit.

BACK TO TOP

Q:COVID-19 Is there a route I need to follow through the garden terraces?

A:

There is a one-way route through the Garden Terraces to ensure 2 metre social distance guidelines are met.  View a map of the Garden Terraces One-way Route HERE

BACK TO TOP

Q:COVID-19 Will I have to print out my tickets or can I show them on my phone?

A:

Visitors will be asked to show a print out of their tickets or an electronic version on their phone at the first checkpoint which is at the end of the causeway before accessing the island.  You will possibly also be asked to share your name and booking number too. This information will then be required again at one of the second checkpoints, which are either at the entracne to the garden terraces or top of the Pilgrim's Steps for the castle.

BACK TO TOP

Q:COVID-19 Why are some ticket types still available but other tickets are sold out?

A:

Unlike many other National Trust sites, St Michael’s Mount is operated as a partnership between the National Trust and the St Aubyn Family, who continue to live on the island. We have capped numbers on each day for reasons of safety, and that capped number is divided between National Trust members and paid for tickets. We cannot alter the numbers between ticket types as they are pre-determined.

BACK TO TOP

Q:COVID-19 How many people are you going to let in each day?

A:

To ensure we open safely we are initially capping our visitor numbers at a number considerably below capacity. This will be continually reviewed.

BACK TO TOP

Q:COVID-19 Can I bring my dog?

A:

We are not permitting dogs on to the island. The exception to the rule is assistance dogs.

In the past (pre-Covid) we allowed dogs across the causeway and into the harbour village but they weren't permitted in the castle, the garden terraces or on the main lawns. As we're now only allowing access to the island with a specific castle or garden terrace ticket, it means that for people to enjoy these areas, dogs would need to be left somewhere on the island. Currently we don't have anywhere where dogs can sit and wait with an owner or be tethered safely whilst their owners are on a tour.

Please make a note on your booking if you will be bringing an assistance dog.

BACK TO TOP

Q:COVID-19 Where can I park?

A:

Parking is available in St Aubyn Estates car parks which are on the west of Marazion Town and clearly signposted. Charges are payable, including National Trust members.

Please note that NHS workers can park for free – please bring proof of ID.

Please note that coaches are not currently permitted in the car park. 

BACK TO TOP

Q:COVID-19 How long will it take me to walk from the car park to the island?

A:

Please allow approximately 30 minutes to walk from the car park to the first checkpoint which is at the base of the island, at the end of the causeway and before you enter the island.  

BACK TO TOP

Q:COVID-19 Can I buy a combi ticket rather than two separate tickets?

A:

No. In order to keep everyone safe we are only selling individual tickets so that we can control the number of visitors on the island each day. You can buy a ticket for the castle, or the garden, or both on the same day but you must book your timed tickets for different times in the day.  It takes approx. 45 minutes to tour the castle, approx. 45 mins to tour the gardens and there’s a 15 min walk between the two

BACK TO TOP

Q:COVID-19 Can I change my arrival time to the castle and garden terraces?

A:

We cannot provide time slot changes. Please ensure that you are able to visit us on the day and arrive at the relevant checkpoint(s) at the time you have booked. This is to enable us to manage the capacity within the garden terraces and castle safely.

BACK TO TOP

Q:COVID-19 Cancellation by visitor?

A:

As a general rule we are not offering refunds at this time. We will only offer a refund in exceptional circumstances e.g you have Covid-19 and are unable to attend. Cancellations of this nature should be arranged by contacting events@stmichaelsmount.co.uk

BACK TO TOP

Q:COVID-19 Cancellation by St Michael’s Mount?

A:

On the rare occasion that we may have to cancel an open day, for example, due to high winds, we will refund all tickets.

BACK TO TOP

Q:COVID-19 Will Plant Sales be open?

A:

Yes – we will be selling plants on each day we are open. Plant sales are cash only and prices at £3, £4, £5 and £6. Plant Sales are located on the main lawn

BACK TO TOP

Q:COVID-19 Will there be any shops open?

A:

Yes, the Island Shop and Courtyard Shop will be open.

BACK TO TOP

Q:COVID-19 Will there be any food and beverage offer on the island on the days you are open?

A:

The Island Café, the horse box takeaway on the main lawn and the Sail Loft takeaway are all open offering a variety of refreshments including breakfast bites, pasties, sandwiches, cakes and ice creams. The Sail Loft Restaurant remains closed at this time.

Payment by contactless card only. 

BACK TO TOP

Q:COVID-19 How will you enforce social distancing?

A:

The safety of our staff and visitors is our main priority. We have a strict limited capacity and anyone wishing to visit must have been booked before arriving on the island.

You will notice more signage and one-way routes in the garden terraces and castle. We have capped the numbers of visitors on each day. We will monitor and record the number of visitors in the castle and garden terraces at any one time so that they don’t exceed self-imposed caps.

BACK TO TOP

Q:COVID-19 How are you cleaning the facilities that are open?

A:

We have implemented enhanced cleaning regimes in line with government guidance.

BACK TO TOP

Q:COVID-19 Will there be hand sanitiser on site?

A:

Yes, hand sanitiser will be provided.

BACK TO TOP

Q:COVID-19 Will you be asking visitors to wear facemasks or other PPE?

A:

Face coverings will now be mandatory in all of our indoor spaces - our shops, in the castle and in the toilets - for anyone over 11 years old.  We are encouraging all of our visitors to bring their own face masks.

BACK TO TOP

Q:COVID-19 Are there toilets on site?

A:

We have three sets of toilets open on the island. These will be maintained and cleaned regularly.

BACK TO TOP

Q:COVID-19 Is there a baby change?

A:

There are baby-changing facilities located in the Accessible Toilet near the Island Cafe.

BACK TO TOP

Q:COVID-19 Can I leave my pushchair somewhere?

A:

The causeway to St Michael’s Mount is cobbled which can make it tricky to navigate pushchairs. If you do decide to bring pushchairs across the causeway, we have an allocated area to park them.

BACK TO TOP

Q:COVID-19 Are there people living on the island?

A:

Yes – we therefore ask you to respect the houses on the island and to follow the routes that have been carefully planned along the harbour front. Please do not stray from the paths. Please maintain a 2-metre distance from all that you meet on the island. This includes staff, contractors, visitors and island residents.

BACK TO TOP

Q:COVID-19 How accessible are the gardens and castle?

A:

Due to the terrain of the island, the terraced gardens are steep and can be challenging to those with limited mobility. The terraces are built into the side of the rock and are accessed by narrow steps made up of uneven granite steps. Handrails are intermittent.

Access to the castle is by the steep and uneven path, which again is challenging for those with limited mobility.

We advise sturdy shoes should be worn for your visit. 

Due to the current social distancing measures in place, we are currently unable to offer assistance for people with limited mobility to access the island. We will keep this under review as and when Government guidelines change.

BACK TO TOP

Q:COVID-19 How accessible is the Mount?

A:

With cobbled pathways, the Mount can be a little difficult to navigate. Due to the current social distancing measures in place, we are unable to offer assistance for people with limited mobility to access the island. We will keep this under review as and when Government guidelines change. 

BACK TO TOP

Q:COVID-19. Are all 2020 events cancelled on St Michael’s Mount?

A:

All events are cancelled for the remainder of 2020. 

BACK TO TOP

Q:COVID-19. Can I book a group visit in 2021?

A:

Yes, we are accepting bookings for 2021. If you have booked a group visit in 2020 and would like to postpone until next year, please do contact us on enquiries@stmichaelsmount.co.uk 

BACK TO TOP

SHARE